Privacy Policy

1. Introduction

Hobbs Insulation ("we," "our," or "us") operates the website at hobbsinsulation.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use it, and what rights you have regarding your data. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit the site.

Information You Provide

When you fill out a contact form or request an estimate, we may collect your name, phone number, email address, home address, and any details you include in your message. We use this information only to respond to your inquiry and to schedule service visits.

Information Collected Automatically

When you visit our website, our hosting provider and analytics tools may automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on those pages. This data is used in aggregate to understand how visitors use the site and to improve its performance. We do not use this data to identify individual visitors.

3. Cookies and Tracking

Our website may use cookies - small text files stored on your device - to remember your preferences and to collect anonymous analytics data. We may also use third-party analytics services such as Google Analytics to help us understand site traffic. These services may set their own cookies. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling cookies will not prevent you from using the core functions of this website.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service requests, questions, and estimate inquiries.
• To schedule and coordinate on-site visits with your household.
• To send you confirmations, follow-ups, and updates related to your project.
• To improve the content and performance of our website.
• To comply with legal obligations if required.

We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising targeting or share it with marketing platforms.

5. Third-Party Services

Our contact forms are powered by Tally (tally.so). When you submit a form, your information is transmitted to and stored by Tally in accordance with their own privacy policy. We recommend reviewing their policy at tally.so if you have questions about how they handle form submissions. Our website may be hosted on Vercel, and page analytics may be processed through Vercel Analytics, which does not use cookies and does not track users across sites.

6. Data Retention

We retain contact form submissions and customer records for as long as needed to fulfill the purposes described in this policy and to comply with any applicable legal or business recordkeeping requirements. If you would like your information removed from our records, please contact us directly using the information in Section 9 below.

7. Data Security

We take reasonable steps to protect the information we collect from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• The right to know what personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of any future communications from us.

To exercise any of these rights, contact us using the details in Section 9. We will respond to verifiable requests within a reasonable time.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your data rights, you can reach us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.